Speaker • Coach • Mentor

Speaker • Mentor • Author


About Libby

Libby lives with the essence of “what’s possible.” Her forward thinking and business acumen twice received the UCLA Global Business Award for Entrepreneurial Excellence in Client Philosophy and Marketing.

Never accepting dead ends, forever looking for opportunities and potential in your people, Libby’s keynotes inspire and motivate you to increase your possibility thinking through her colourful, entertaining, and thought-provoking delivery.

Libby has presented nationally for Goldwell’s MBE, Schwarzkopf, Wella, Toni & Guy, Alfaparf, Westfield, Delorenzo, Boost Juice and participated on many business panels sharing her winning hints and tips.

Awards and Recognition

Libby's business acumen has been acknowledged by the winning of the 2007 State Small Business Awards, 2007 National Small Business Awards, the 2006 Global Salon Business Award, (which has competitors entering from across 22 countries) for Client Philosophy and Marketing and the 2008 Global Salon Business Award, again in the category of Client Philosophy and Marketing.

Recent Keynote

How to fight to keep your clientele

Brisbane Hair & Beauty Expo
Monday 18th July, 9am to 10.30am

Libby appeared at the Brisbane Hair & Beauty Expo, at the Brisbane Convention and Exhibition Centre. Her presentation explained how to add dollars to your bottom line—by keeping the clients you already have!

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You work so hard to gain new clients to build our clientele, but how much effort do you really put into keeping the clients you already have or asked them to refer to their friends?

Surveys prove on average over 68 percent of new clients don’t visit more than once, not because you did anything wrong, but you didn’t try hard enough to keep them.

If you are serious about building a loyal clientele that won’t cancel or not show up, join Libby and learn some winning ways to win the fight and keep your clientele returning to your business (and bring new clients with them!).

This session will expose easy ways to keep your existing clients and get new ones even in the tough times by:

  • Reducing cancelations and no-shows with proven scripts.
  • Increasing rebooking rate through loyalty clubs.
  • Instantly filling cancelled appointments when they do occur.
  • Integrating mobile marketing with traditional ways.
Libby! You were amazing today and there are a couple of things I am dying to ask you. I thank you again, you re-ignited my passion. Now I can see what I can do to keep my clientele and maybe get some back. Thanks again well worth the investment.
— Judi Baldwin